I’m like everyone else in Knoxville. I needed a new roof, gutters, 6 windows, 2 skylights, 2 chimney caps, custom shutters, a doorbell, an outdoor light and who knows what else!
The insurance adjuster was very nice. He did his report and four weeks later, I received a check for the above items. I proceeded to get a general contractor so that he could handle the entire job and not just the roof. Problemo —- the insurance company didn’t give me enough money. I turned in the contractor’s estimate which was around $12,000 more than the insurance estimate. Two or three weeks later, I received the additional money and started the roofing process.
I was worried about my shrubs and my huge bed of red impatients that had grown knee high. There are so many horror stories, that I felt I needed to reiterate to the head of the crew that I don’t want nails left in the yard nor my shrubs messed up. I want the yard cleaned up at the end of every day. Frankly, I don’t want to even know you’ve been here. He said that it wouldn’t be a problem. The shingles arrived in the driveway around 7:30 a.m. while I was dressing for work. All of a sudden, 6-8 people were climbing on the roof. A huge keg of water arrived in the backyard. The blender showed up and was placed under the backyard tree. Soon the men were throwing shingles off the front and back while others were hammering and swinging from ropes. It was like a swat team had engulfed my house. The driveway was covered in materials. But I really want to know how do they stand it for all those hours in the hot sun with foam pads under their knees till 9’ o’clock at night.
But the roof is finished and it looks like they were never there. But all roofing jobs have not gone this well.
The nightmare! I was selling what we call a relocation house. That’s where an employee’s company buys the house through a third party holding company. Another real estate company had the house listed and hired the cheapest roofers they could find. They promised it would be done in three days and that they would start on a Saturday. We were closing the following Friday and all storm repairs had to be completed before closing. To begin with, they didn’t show up till Tuesday. The leader showed up with no dumpster, four guys with t-shirts on and no protective gear, nor foam for their knees and heads. After watching for a few minutes, it was obvious that these guys had never put on a roof. You have to ask yourself at this point, “no dumpster, no experience, no protective gear, no roof??” I went back by at noon. Two had quit, 2 were blistered and the leader was gone to the doctor. “But not to worry”, they said, “it will be done by Thursday for the final inspection.” They also said they would be there at 7:00 a.m. Wednesday morning. Guess what? I went by at 8:00 a.m. and no roofers. But, the outdoor swing set, fire pit and bench were gone. Back at noon, I noticed there were no old shingles lying anywhere. Light bulb!!! You’re right. They didn’t remove the old shingles. They laid felt over the old shingles and roofed on top of them. They had been paid for the materials but not the labor! I called the leader and told him about my problems. He said he would take care of it, and not to worry! I went by Thursday. No roofers. I called him. He said he was on his way. By 2:00 he and a new crew showed up. By 3:00, the back awning has been ripped to pieces. By 5:00 they had gone again. This became as bad as Nightmare on Elm Street! I had no control and the listing company had no better luck than I did. How, I really don’t know, but the roofers got it done by 2:00 p.m. on Friday and we closed by 4:00 p.m. I just hate it so much for the buyer. He had already sold his house and he felt he needed to move into this one. My guess is that he’ll need another roof in 4-5 years. Unfortunately with a relocation house, there are no warranties. If you close, you are saying you are accepting the house “as is”.
Lesson learned: Cheap is not always the way to go when it’s a roof. Never pay up front and always check references. Get a written warranty. If you haven’t called your insurance company to have them check your roof, please do. If you let this go, you probably won’t be able to claim a hail damaged roof after a certain period of time.








